Order Management

Order Management by Xi Manager provides a seamless and efficient way to track, manage, and fulfill orders while staying closely connected to your customers. This integration simplifies operations and ensures that every order, whether placed online or manually entered, is logged, monitored, and easily accessible within one platform.

Each order is linked directly to a customer profile in the Xi Manager database, allowing businesses to view complete order history, communication logs, and feedback in one place. Order fulfillment and payment statuses are clearly tracked, with customizable stages that reflect your workflow—such as "processing," "shipped," "delivered," or "cancelled." As updates occur, automated email notifications can be sent to customers, keeping them informed every step of the way and reducing support inquiries.

With Xi Manager’s Order Management system, businesses not only gain better operational control but also enhance the overall customer experience. The tight integration with customer records enables more personalized service and better post-sale follow-up. Whether you're handling a high volume of online sales or managing custom orders, Xi Manager ensures every step of the order process is smooth, organized, and aligned with your brand’s service standards.