Reputation Management

With this tool, users can easily create and launch custom review request campaigns tailored to their brand and tone. After a service or purchase, clients automatically receive a personalized email prompting them to leave feedback—streamlining the review collection process and increasing the chances of engagement.

What makes this solution especially powerful is its smart feedback routing. When a client leaves a high rating, they can be seamlessly directed to share their experience on platforms like Google, Facebook, or Yelp, boosting your public reputation where it matters most. For lower ratings, the system can instead route feedback internally, allowing businesses to address concerns privately before they become public. This not only improves client retention but also helps prevent negative reviews from damaging your online credibility.

All review responses are tracked and stored within Xi Manager, giving your team a clear overview of client sentiment over time. You can monitor trends, measure campaign effectiveness, and identify areas for improvement—all from one central dashboard. With Reputation Management by Xi Manager, businesses gain more than just reviews—they build trust, encourage loyalty, and take control of how they’re perceived online.